All our refurbished kit that we sell is covered by warranty. This warranty is dependant on the unit that
has purchased along with the warranty option you have selected at the time of purchase.
• 1 year return to base warranty (standard).
• 2 years return to base warranty.
• 3 years return to base warranty.
• 3 years next business day support warranty.
Our warranty on all models and selected lines begins from the date of the delivery.
Our warranty covers the hardware of the unit this also includes the battery (up to 90 days). The
warranty does not cover any problems which may arise through misuse or any accidental damage.
If a problem occurs to the unit within the warranty time frame you must contact your account
manager with your PO number or the official serial number on the device. We will always aim to offer
advice to resolve any issues via our on-site technicians.
If the issue cannot be resolved, we will collect the unit via our partner couriers who will in turn bring
each unit back for us to fix and send back. (This must be within 14 days). After this period the cost of
sending any unit back will fall on the client. If for any reason you or the client are unable to send the
unit back, we offer a Collection service at £15 + VAT. In all cases the client must ensure the unit is
packed correctly. Please note Recycle IT does not hold responsibility on each client sending the unit
back.
All units will be returned to you or your clients free of charge.
Our next business day support covers all the above with our engineers on hand to support via phone /
email the next or same day. We will also ship any parts needed to the client if they have on-site
engineers at the premises the same day providing part are available.
Warranty Process
1. Unit is collected or sent back to Recycle IT HQ
2. Recycle IT will assess the unit and confirm any issues
3. The unit will be repaired, or a replacement unit will be offered
4. The fixed / replacement unit will be sent back via our courier partners
In the event any unit is beyond repair we will look to replace the unit with the same or higher spec
solution.
Please note we aim to fix all units all units within a few working days however time scales can differ
from case to case. The warranty on each unit does not renew once the unit has been fixed or
replaced.
If you have any other questions, please contact your account manager
or alternatively call out office on 01282 779674